Who is this pathway for?
Free pathway mapper
Make every route into support easier to follow.
Map a person's journey from first question to the right help. Find the points where information is unclear, handovers fail or people are asked to start again.
Click the button to open Pathway Mapper in the bottom-right corner, then choose voice or text to start.
Take the thinking with you. Ask Pathway Mapper to email your tailored plan when you finish.
Start with the real situation
Bring the question your team is already asking.
You do not need specialist language or a finished brief. The guide helps you turn a difficult starting point into something clear enough to act on.
What happens when they first ask for help?
Where do people lose momentum or repeat their story?
What you will leave with
A useful starting point, not another generic checklist.
Work through the questions that matter now. The coach turns the conversation into a clear, proportionate plan you can share and improve.
A person-centred pathway map
Gaps in information and handovers
Priority improvements for the journey
A shared next-step plan for partners
A guided conversation
Start with what you know. Build from there.
There is no need for a finished brief, perfect data or specialist vocabulary. Talk or type, take your time, then ask for the plan by email when it is ready.
- 01
Choose a journeyStart with one person, need or point of access.
- 02
Map the experienceFollow the route from first question to support.
- 03
Find the gapsSpot friction, repetition and missed handovers.
- 04
Receive your planGet a concise improvement plan by email.
Grounded in trusted practice
Good questions, clear boundaries and sources you can check.
The tool supports judgement. It does not replace professional, legal, procurement, safeguarding or data-protection advice.
