Find the right Bridgit service

Who are you looking to support?

Choose the area that best matches what you need.

Adult carersSupport when you care for another adult Young carersHelp for young people with caring roles EmployersSupport for employees and workplaces Local supportFind trusted help near you Care leaversGuidance for life after care Ageing wellStay active, connected and independent Moving to the UKHelp settling into life and work in the UK

Free digital commissioning toolkit

Commission the outcome, not the technology trend.

Start with your community and the problem people are trying to solve. Compare sensible digital and AI routes, test the market fairly and receive a tailored recommendation report.

Explore the routes

Click Start the guided toolkit to open the guide in the bottom-right corner, then choose voice or text to start.

A commissioner mapping community needs, frontline knowledge and service options into a measured digital recommendation
01 Define the need02 Compare routes03 Build the brief

Bridgit is one option, not the only option. The guide explains where we fit, names representative alternatives and will tell you when improving what you already have is the better answer.

A guided conversation, not another blank template

Leave with a recommendation you can take into your next meeting.

Talk or type. The guide asks one question at a time and adapts the depth to your service, population, current systems and risk.

  1. 01

    Understand the needCommunity, journey, demand, exclusion and staff pressure.

  2. 02

    Define the outcomeWhat should improve, for whom and how will you know?

  3. 03

    Compare routesImprove, configure, buy specialist, buy a platform, discover or pilot.

  4. 04

    Build the safeguardsAccess, privacy, security, human control and accountability.

  5. 05

    Email the reportReceive your recommended route, supplier questions and next actions.

Choose a proportionate route

Digital commissioning is rarely just “buy or build”.

The right route depends on the user need, what you already own, the depth of support, integration, risk and the capability you can sustain after launch.

01

Improve

Fix content, forms, directories, handovers and analytics before adding another platform.

02

Configure

Use an enterprise platform you already own where CRM, workflow, identity and internal capability are strong.

03

Buy specialist

Choose a focused product when one population, journey and body of trusted expertise need deeper support.

04

Buy a front door

Use a broad contact or digital-front-door platform for high-volume information, routing and transactions.

05

Discover and pilot

Commission service discovery or a contained pilot where the need, integration or risk still needs testing.

Community voices becoming a shortlist, pilot and digital commissioning recommendation report

What the report covers

A practical bridge from need to market.

  • Your community, problem and desired outcomes
  • Current service and pathway gaps
  • The recommended route and why
  • Solution categories and representative suppliers to explore
  • A focused discovery or pilot outline
  • Accessibility, data, security, AI and human-control requirements
  • Supplier questions, evaluation criteria and next five actions

The report is decision support, not legal or procurement advice. Verify current frameworks, supplier claims and organisational requirements.

A balanced market view

Compare capability, not just confident demos.

The guide can discuss Bridgit alongside representative public-service and enterprise options. Examples are starting points for market engagement, never an endorsement or complete supplier list.

Specialist support journeys

Bridgit is relevant where people need trusted personalised guidance, practical plans, follow-ups, local pathways, warm handovers and insight into unmet need.

Local digital front doors

LGA-published examples include Futr AI, Mortar Hoop'd, Beebot AI, AIDA and ICS.AI. Check current capability and procurement routes.

Enterprise platforms

Microsoft Copilot Studio, ServiceNow, Salesforce, Amazon and Google ecosystems may fit organisations with the architecture and capability to configure and govern them.

Reusable public platforms

Consider GOV.UK Notify, Pay and other shared components before duplicating common capability.

Built on trusted sources

Use current public-service standards as the spine.

The knowledge base brings together the guidance commissioners should be using to frame need, market engagement, evaluation, AI assurance and delivery.

Official guidanceAI Playbook for the UK GovernmentOfficial guidanceDigital, Data and Technology PlaybookOfficial guidanceTechnology Code of PracticeOfficial guidanceGOV.UK Service StandardOfficial guidanceData and AI Ethics FrameworkOfficial guidanceICO AI and data-protection guidanceOfficial guidanceAlgorithmic Transparency Recording Standard
A service team turning a practical plan into connected digital and human support

Continue with Bridgit

Move from a digital brief to a service people can use.

The free tool gives you a clear starting point. Bridgit can help you take the next step with digital coaches, practical implementation and support shaped around your service.

01
Council Front DoorConnect residents to council, VCSE and neighbourhood support.
 02
Responsible AI consultancyBuild the governance, safeguards and delivery plan around your AI use case.
 03
NHS partnersExtend preventative support around NHS and community pathways.
Not sure which route fits? Book a conversation with our team