Accessibility Statement for the Bridgit Digital Service
Updated: April 2026
This accessibility statement applies to the Bridgit Digital Services, including the web application and the related public pages used to access the service.
This service is run by Bridgit Care, part of Upstream Outcomes Ltd. We want as many carers and residents as possible to be able to use it.
The service includes features intended to support different access needs. Depending on the part of the service you are using, you should be able to:
- use browser or device settings to change colours, contrast and zoom
- change text size using the controls within the service
- navigate most of the service using a keyboard
- use the service with common screen readers and speech recognition software
- choose language preferences
- choose a preferred reading complexity
- choose reading support preferences, including Dyslexia Support
- choose reading speed preferences
- choose a shorter or simpler chat style where this is helpful
We also aim to keep content clear and easy to understand.
How accessible this service is
We complete regular automated test tools for accessibility as well as with independent specialists, and actual users.
If you experience a barrier using the service, contact us and we will do our best to provide support in another way.
Compatibility with assistive technology
We aim for the service to work with common modern browsers and assistive technology on desktop and mobile devices. Our testing focus includes screen readers such as JAWS and NVDA on Windows, VoiceOver on Apple devices, and TalkBack on Android.
Video and multimedia
Captions are provided on all prerecorded videos published in the service.
Feedback and contact information
If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact us:
Email: contact@bridgit.care
Phone: +44 345 548 1654
When you contact us, it helps if you include:
- the page or feature you were using
- what device, browser or assistive technology you were using
- what went wrong
Alternative formats and non-digital support
If you need help accessing information from Bridgit in a different way, contact us using the details above. We can discuss accessible digital formats and other support options, including accessible PDFs, plain text and other adjustments where possible.
Bridgit is a digital service. We do not directly provide every non-digital format in-house. If a carer needs non-digital support, or would benefit from support by phone or in person outside the digital tool, we recommend that they speak to their local carers service. We aim to work in partnership with local carers services so carers can access real-world support alongside digital support.
We aim to acknowledge accessibility requests within 5 working days and tell you the next step.
Enforcement procedure
If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this service’s accessibility
Bridgit Care is committed to making this service accessible and aims to meet WCAG 2.2 AA.
Compliance status
This service is partially compliant with WCAG 2.2 AA. As we develop new features we continue to test to meet this standard.
What we are doing to improve accessibility
We are continuing to review the current service after significant product updates. This includes manual and automated testing, review of multimedia content, and ongoing feedback from carers, partners and local services. We will update this statement as improvements are made.
Where can i find out more?
You can access our Equality Impact Assessment for more information or our Carers and Professionals engagement page to find out how to get involved with our development.