Accessibility statement for the Bridgit Digital Service
Updated: May 2026
This accessibility statement applies to the Bridgit Digital Service, including the Bridgit web application and the related public pages used to access the service.
This service is run by Bridgit Care, part of Upstream Outcomes Ltd. We want as many carers, residents, professionals and partner organisations as possible to be able to use it.
The service includes features intended to support different access needs. Depending on the part of the service you are using, you should be able to:
- change colours, contrast and zoom using browser or device settings
- change text size using controls within the service
- navigate most of the service using a keyboard
- use most of the service with common screen readers and speech recognition software
- choose language preferences
- choose a preferred reading complexity
- choose reading support preferences, including Dyslexia Support
- choose reading speed preferences
- choose a shorter or simpler chat style where this is helpful
We also aim to keep content clear and easy to understand.
We have also invested in voice and phone-based support so that people can access help without needing to use the digital application.
How accessible this service is
We know that some parts of the service are not yet fully accessible.
Based on our latest independent accessibility testing, completed in April 2026, we are working to improve:
- keyboard access and focus visibility in some parts of the service
- screen reader labels, accessible names and relationships for some buttons, links, form fields and interactive controls
- how headings, images and page structure are presented to assistive technologies
- colour contrast for some text, links, buttons and focus states
- how some error messages, status messages and chat updates are announced to screen readers
- how some pages and components behave when content is resized or zoomed
We are actively working through these findings. We have product releases planned every week during May 2026 to improve accessibility and will continue to test and improve the service after those releases.
If you experience a barrier using the service, contact us and we will do our best to provide support in another way.
Feedback and contact information
If you find any problems not listed on this page, or think we are not meeting accessibility requirements, contact us:
Email: contact@bridgit.care
Phone: +44 345 548 1654
When you contact us, it helps if you include:
- the page or feature you were using
- what device, browser or assistive technology you were using
- what went wrong
- what format or support would help you
We aim to acknowledge accessibility requests within 5 working days and tell you the next step.
Alternative formats and non-digital support
If you need information from Bridgit in a different format, contact us using the details above. We can discuss accessible digital formats and other support options, including accessible PDFs, plain text, large print, easy read, audio support and other reasonable adjustments where possible.
Bridgit is a digital service, but we recognise that not everyone can or wants to use an app or website. We have developed voice and phone support so people can access help without needing to use the digital application.
Where a carer needs wider non-digital support, or would benefit from support by phone or in person outside the digital tool, we recommend that they speak to their local carers service or the organisation that invited them to use Bridgit. We aim to work in partnership with local carers services so carers can access real-world support alongside digital support.
Reporting accessibility problems with this service
We are always looking to improve the accessibility of the Bridgit Digital Service. If you find a problem that is not listed on this page, please contact us using the email or phone number above.
Enforcement procedure
The Equality and Human Rights Commission is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
If this service is being provided to you through a public sector organisation and you are not happy with how your accessibility request or complaint has been handled, you can contact the Equality Advisory and Support Service.
Technical information about this service’s accessibility
Bridgit Care is committed to making the Bridgit Digital Service accessible and aims to meet the Web Content Accessibility Guidelines version 2.2 AA standard.
Where Bridgit is used by public sector partners, we aim to support those partners in meeting their accessibility obligations.
Compliance status
The Bridgit Digital Service has been tested against the Web Content Accessibility Guidelines version 2.2 AA standard.
This service is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with accessibility standards
Some parts of the service do not fully meet WCAG 2.2 AA. We are working to address these issues through our ongoing accessibility improvement programme, including weekly releases during May 2026.
Images and non-text content
Some images are not currently presented correctly to assistive technologies. Some decorative images may not be marked as decorative, and some informative images may not have suitable alternative text.
This affects WCAG 2.2 success criterion 1.1.1 Non-text Content.
We are reviewing image use and alternative text as part of our accessibility improvements.
Page structure, labels and relationships
Some headings, form fields, visual labels, error messages and page relationships are not always programmatically defined in a way that assistive technologies can understand.
This affects WCAG 2.2 success criteria including:
- 1.3.1 Info and Relationships
- 3.3.2 Labels or Instructions
- 3.3.1 Error Identification
- 3.3.3 Error Suggestion
We are improving semantic structure, form labelling and error handling across the service.
Keyboard access, focus order and focus visibility
Some interactive controls are not yet fully operable using a keyboard. In some areas, keyboard focus is not always visible or does not always follow the expected order.
This affects WCAG 2.2 success criteria including:
- 2.1.1 Keyboard
- 2.4.3 Focus Order
- 2.4.7 Focus Visible
We are prioritising keyboard access and focus improvements in our May 2026 releases.
Colour contrast and resizing
Some text, links, borders or interface elements do not always meet colour contrast requirements. Some content may not work as expected when resized or zoomed.
This affects WCAG 2.2 success criteria including:
- 1.4.3 Contrast (Minimum)
- 1.4.11 Non-text Contrast
- 1.4.4 Resize Text
We are updating styles and components to improve contrast and support users who resize or zoom content.
Interactive components and screen reader announcements
Some buttons, links, comboboxes and other interactive components do not yet have the correct accessible name, role or value. Some dynamic updates, including status messages and chat responses, may not always be announced to screen reader users.
This affects WCAG 2.2 success criteria including:
- 4.1.2 Name, Role, Value
- 4.1.3 Status Messages
We are improving component markup and screen reader announcements as part of our ongoing accessibility work.
Disproportionate burden
We are not currently making any disproportionate burden claims for the core Bridgit Digital Service.
Content that is not within the scope of the accessibility regulations
Some content or services linked from Bridgit may be provided by third parties or local partner organisations. We do not always control these external websites, documents or services.
Where possible, we work with partners to encourage accessible content and support users who need information in another format.
What we are doing to improve accessibility
We are taking a number of actions to improve accessibility:
- working through the findings from our April 2026 independent accessibility test
- releasing accessibility improvements every week during May 2026
- prioritising keyboard access, focus visibility, form labels, screen reader support, colour contrast and dynamic content announcements
- continuing automated and manual accessibility testing
- reviewing accessibility with carers, partners, local services and users
- improving our design and development processes so new features are checked for accessibility before release
- continuing to develop voice and phone-based support so people can access help without needing to use the app
We will update this statement as accessibility improvements are made.
Preparation of this accessibility statement
This statement was prepared on 12th December 2024. It was last reviewed and updated on 11th May 2026.
The Bridgit Digital Service was last tested in April 2026 against the WCAG 2.2 AA standard.
The latest test was carried out by an independent accessibility tester. The test reviewed a sample of key areas of the service, including the landing page, onboarding and sign-in journeys, advice areas, side navigation, chat, toolkit, community and user profile areas.
We also use automated testing, manual review and user feedback to identify and fix accessibility issues.
We will review this statement again after the May 2026 accessibility releases and at least once a year.