Accessibility Statement for Bridgit Digital Support Tool

Accessibility statement for the Bridgit Digital Service

Published: 11 May 2026
Last updated: 24 June 2026

This accessibility statement applies to the Bridgit Digital Service, including the Bridgit web application and the related public pages used to access the service.

This service is run by Bridgit Care, part of Upstream Outcomes Ltd. We want as many carers, residents, professionals and partner organisations as possible to be able to use it.

The service includes features intended to support different access needs. Depending on the part of the service you are using, you should be able to:

change colours, contrast and zoom using browser or device settings
change text size using controls within the service
navigate most of the service using a keyboard
use most of the service with common screen readers and speech recognition software
choose language preferences
choose a preferred reading complexity
choose reading support preferences, including Dyslexia Support
choose reading speed preferences
choose a shorter or simpler chat style where this is helpful

We also aim to keep content clear and easy to understand.

We have invested in voice and phone-based support so that people can access help without needing to use the digital application.

How accessible this service is

We have completed the majority of the development improvements identified through our April 2026 independent accessibility audit and subsequent technical review.

The June 2026 build includes improvements to:

keyboard access and visible focus
accessible names for buttons, ARIA buttons and interactive controls
ARIA structure, including tablist and combobox behaviour
screen reader support for status messages and dynamic content
form labels, required-field messaging and instructions
heading structure and programmatic page relationships
decorative and informative image handling
colour contrast and visual presentation
spacing around interactive components

We know that some parts of the service are not yet fully accessible or still need independent validation. We are continuing to work on:

minor colour contrast improvements in some areas
making some advice-content links distinguishable by more than colour
further checks on machine-readable heading and image text content
clarifying and validating landmark structure in some parts of the service
validating zoom and resize behaviour, including chat at 300% zoom
reviewing remaining public website and WordPress-managed content issues

An independent accessibility reassessment is planned for July 2026. We will update this statement after that assessment.

If you experience a barrier using the service, contact us and we will do our best to provide support in another way.

Feedback and contact information

If you find any problems not listed on this page, or think we are not meeting accessibility requirements, contact us:

Email: contact@bridgit.care
Phone: +44 345 548 1654

When you contact us, it helps if you include:

the page or feature you were using
what device, browser or assistive technology you were using
what went wrong
what format or support would help you

We aim to acknowledge accessibility requests within 5 working days and tell you the next step.

Alternative formats and non-digital support

If you need information from Bridgit in a different format, contact us using the details above. We can discuss accessible digital formats and other support options, including accessible PDFs, plain text, large print, easy read, audio support and other reasonable adjustments where possible.

Bridgit is a digital service, but we recognise that not everyone can or wants to use an app or website. We have developed voice and phone support so people can access help without needing to use the digital application.

Where a carer needs wider non-digital support, or would benefit from support by phone or in person outside the digital tool, we recommend that they speak to their local carers service or the organisation that invited them to use Bridgit. We aim to work in partnership with local carers services so carers can access real-world support alongside digital support.

Reporting accessibility problems with this service

We are always looking to improve the accessibility of the Bridgit Digital Service. If you find a problem that is not listed on this page, please contact us using the email or phone number above.

Enforcement procedure

The Equality and Human Rights Commission is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If this service is being provided to you through a public sector organisation and you are not happy with how your accessibility request or complaint has been handled, you can contact the Equality Advisory and Support Service.

Technical information about this service’s accessibility

Bridgit Care is committed to making the Bridgit Digital Service accessible and aims to meet the Web Content Accessibility Guidelines version 2.2 AA standard.

Where Bridgit is used by public sector partners, we aim to support those partners in meeting their accessibility obligations.

Compliance status

The Bridgit Digital Service has been tested against the Web Content Accessibility Guidelines version 2.2 AA standard.

This service is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and items awaiting validation listed below.

We have completed the majority of the development improvements identified in the April 2026 independent accessibility audit. An independent reassessment is planned for July 2026 to validate the improvements and confirm any remaining non-compliances.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with accessibility standards

Some parts of the service do not fully meet WCAG 2.2 AA, or are awaiting independent validation following the June 2026 development release.

We are continuing to address these issues through our accessibility improvement programme and will update this statement after the July 2026 reassessment.

Page structure, labels and relationships

We have made improvements to headings, form labels, visual labels, required-field messaging, combobox associations and page relationships.

Some remaining public website or WordPress-managed content may still need improvements to list structure, input purpose, error-message relationships, visual labels or page relationships.