Terms & Conditions

Last Updated: May 2025

  1. Introduction

Welcome to the Bridgit Platform, operated by Upstream Outcomes Ltd (Company No. 09347278), with its registered office at Ergo, Bridgehead Business Park, Meadow Rd, Hessle HU13 0GD. Our suite of digital tools is designed to support various user groups, including care leavers, unpaid carers, employers, and young carers. By accessing any part of the platform, you agree to these Terms and Conditions. If you do not agree, please refrain from using the platform.

  1. User Types and Access

a. Care Leavers (next.bridgit.care) Designed for individuals transitioning out of care, this platform offers guidance on finances, mental health, education, and employment.

b. Unpaid Carers (carers.bridgit.care) Provides resources and personalized support plans to help unpaid carers balance their responsibilities and personal well-being.

c. Employers (employers.bridgit.care) Assists employers in creating supportive environments for employees who are carers, offering tools to integrate carer support into workplace wellness programs.

d. Young Carers (young.bridgit.care) Tailored for young carers aged 13 and above, providing AI-driven consultations, support plans, and a community for shared experiences. We follow the ICO’s Age Appropriate Design Code to ensure our platform is safe, transparent, and developmentally appropriate for younger users.

e. Local Residents (local.bridgit.care) This platform supports individuals looking for local neighbourhood-based services and advice. It offers location-specific resources, self-guided assessments, and AI-powered guidance to help residents access health, care, and community support in their area.

  1. Platform Services – Each platform offers services such as assessments, support plans, and AI-generated advice tailored to the specific needs of its user group. These services are free for individual users and are offered as a contracted Software as a Service (SaaS) solution to partner organizations. The terms governing use by partner organizations, including licensing, data access, support obligations, and service levels, are defined in a separate written agreement between the partner and Upstream Outcomes Ltd.

  2. Eligibility – The platform is available in regions where there is a local partner providing relevant services. This ensures that the platform works in conjunction with existing local support systems.

  3. User Responsibilities

  • Accurate Information: Users must provide accurate and up-to-date information when using the platform. Providing false or misleading information may result in account suspension or termination.

  • Appropriate Use: Users must not share inappropriate, harmful, or offensive content on the platform.

  • Local Support: The platform should be used to enhance users’ lives in coordination with local support services.

  1. Data Collection and User Consent – We collect data as outlined in our Privacy Policy, including information for assessments and consultations. The Privacy Policy can be accessed at https://bridgit.care/privacy. Our lawful basis for data processing includes user consent and legitimate interest where applicable. Users have full control over the information they provide and can withdraw their consent for data sharing at any time. Users also have the right to access, correct, delete, and download their personal data.

  2. Third-Party Services – We utilize third-party systems hosted on Microsoft Azure, including OpenAI’s ChatGPT services. While we strive to ensure the privacy and security of your data, please note that these systems are integral to the services we provide. Use of these third-party tools is subject to their respective terms and policies.

  3. Content Ownership – All AI-generated content created or generated on the platform is owned by Upstream Outcomes Ltd. Users retain ownership of any data or information they submit to the platform. By submitting data, users grant Upstream Outcomes Ltd a license to use, store, and process the content as required to deliver platform services. All trademarks, logos, and design elements of the platform are the intellectual property of Upstream Outcomes Ltd and may not be reused without written permission.

  4. Limitations of AI-Generated Content – The information provided by the platform is generated using AI technologies. While we aim to provide helpful and relevant advice, users should be aware that the content may have limitations in accuracy and may not always reflect the most current information. AI outputs are intended to support, not replace, professional guidance or human judgment. We encourage users to seek advice from local support services for critical matters.

  5. Service Availability – While we strive to maintain uninterrupted access to the platform, we may occasionally need to suspend or limit services due to maintenance, upgrades, or technical issues. We are not liable for any temporary unavailability or resulting loss.

  6. Termination – We reserve the right to terminate user accounts for any violation of these terms, misuse of the platform, or any other reason that impacts the safety and integrity of the platform and its users.

  7. Dispute Resolution – In the event of a dispute, users should first contact their local partner service, which provides support through the platform. If a resolution cannot be reached, further steps may be taken in accordance with applicable local regulations.

  8. Governing Law – These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

  9. Accessibility – We are committed to making our services accessible to all users, including those with disabilities or literacy barriers. If you require content in an alternative format or need assistance, please contact us using the details below.

  10. Cookies and Tracking – Our platform uses only essential cookies that are strictly necessary for the platform to function. These cookies do not track users or collect personal data beyond what is needed for core functionality.

  11. Changes to These Terms – We may update these terms and conditions from time to time. Updates will be posted on our main website, and continued use of the platform indicates acceptance of the updated terms.

  12. General Legal Terms

  • Severability: If any provision in these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

  • Waiver: A failure to enforce any right or provision shall not constitute a waiver of that right or provision.

  • Entire Agreement: These Terms represent the entire agreement between the user and Upstream Outcomes Ltd in relation to the use of the Bridgit Platform.

  1. Contact Us – If you have any questions about these terms, please contact us at:

Address: Ergo, Bridgehead Business Park, Meadow Rd, Hessle HU13 0GD Phone Number: +44 0345 548 1654 E-mail: contact@bridgit.care or contact@upstream.health