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For family and unpaid carers

Make sense of dementia. Find your next steady step.

When someone you love is diagnosed, it can be hard to know what to expect or where to begin. Talk it through at your pace, with a supportive guide grounded in trusted UK advice.

You do not need to know the right words. Start with what feels hardest today.

What might change?
A person and their family carer sharing a quiet moment in the garden, with space for individual interests and connection.

A person-centred starting point

Dementia is part of someone's life. It is not all of who they are.

A diagnosis does not remove a person's history, preferences, relationships, strengths or right to be involved. Many people continue to enjoy familiar routines, interests and meaningful moments. The best support starts with what matters to this person now.

The future, without a fixed script

Honest about change. Open to good days and new ways forward.

Dementia often progresses, but its course and pace differ. A general guide cannot predict one person's future. Support can grow or change over time; asking for more help is part of adapting, not a failure.

01

There is still life to live now

Relationships, familiar pleasures, meaningful activity and choices can still matter. Adapt activities around the person rather than assuming they must stop.

02

Needs may change in different ways

Someone may need more help with daily tasks, communication or safety. There is no reliable timetable that applies to everyone.

03

You can plan a little at a time

Small conversations about what matters, who can help and what support to review can make the next change less lonely.

A calm conversation, at your pace

Start with one question. Leave with one next step.

The coach can help you understand general guidance, think through an everyday situation and prepare questions for a GP, memory service, social worker or carer-support organisation. Choose voice or text when the coach opens.

  • 01
    New to caring

    What to ask after a diagnosis and where to begin.

  • 02
    Day-to-day connection

    Communication and meaningful activities that respect the person.

  • 03
    Your wellbeing

    How to ask for an assessment, a break or more support.

  • 04
    Thinking ahead

    Gentle questions for future care conversations.

Please act now if this is happening

Sudden confusion needs urgent medical help.

If someone suddenly becomes confused or markedly different, do not assume it is dementia progressing. NHS guidance says to go to A&E or call 999. The coach is not an emergency service and cannot alert anyone.

Read NHS urgent advice

You deserve support too

Talk to someone who can help in your situation.

Ask the person's GP or memory service about follow-up. Ask your local authority or equivalent body about a needs assessment for the person and an assessment of your own needs as a carer. Routes differ across the UK.

Information and supportAlzheimer's Society0333 150 3456 Specialist nurse supportDementia UK0800 888 6678 Carer support and assessmentsCarers UK0808 808 7777 Find a local serviceCarers TrustSearch for local help

Helpline opening arrangements can change. Check each organisation's website for current hours. These services are not emergency lines.

Advice you can check

Built around trusted guidance.

The coach's knowledge is based on public guidance from the NHS, NICE, Alzheimer's Society and Carers UK. These links are useful whether or not you use the coach.

Trusted sourceNICE: dementia support for carersTrusted sourceNHS: looking after someone with dementiaTrusted sourceNHS: living well with dementiaTrusted sourceAlzheimer's Society: communicationTrusted sourceCarers UK: assessments across the UK

A supportive guide, not a health professional. This AI coach offers general information, practical guidance, signposting and emotional support. It cannot diagnose, provide clinical advice or treatment, assess someone's decision-making capacity, make care or legal decisions, or contact services. Avoid sharing names or other identifying details. You can choose voice or text. If you choose voice and allow microphone access, live audio is processed by ElevenLabs to recognise speech and provide spoken replies; your transcript and replies are processed through Bridgit's Azure OpenAI GPT-5.2 service. Audio recordings are not saved. Conversation text and replies are retained by ElevenLabs under the agent's current history setting, which is unlimited. Technical or usage information may also be processed. You may ask for an optional email summary; nothing is sent unless you separately request it after seeing the proposed summary and the email disclosure. Read the Bridgit privacy notice and coach terms. You will see the consent request before the coach opens.

Before you begin

Audio recordings are not saved. Conversation text and replies are retained in ElevenLabs under the agent's history-retention setting, currently configured as unlimited. This retention setting applies to conversation history and does not mean audio recordings are saved. ElevenLabs says that deleted content may remain in debugging or moderation logs, and in backups for up to 30 days. We separately store the service, consent time and notice/consent versions for up to six years, not your name, IP address or conversation.

Read the privacy notice and coach terms. To withdraw consent for future processing, contact us.

Please avoid names, NHS numbers, addresses and other identifying details. Do not share information identifying someone else unless authorised to do so. You can decline and use the human support links instead.