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Carer Support In-Hospital – Sunderland

South Tyneside and Sunderland NHS Foundation Trust recognises that carers play an important role in the continuing care of many of our patients during their hospital stay and in planning their discharge.

By implementing best practice, they want to promote the health and independence of carers. This is achieved though working closely with you as your knowledge and experience of caring for your loved one or patient is absolutely invaluable. It is because of this that they look to involve carers in all aspects of patient care, including offering flexible visiting hours so you can help with meal times, or getting washed and dressed. How we achieve this:
  • Early Identification and recognition of carers of all ages
  • Identifying and recognising your commitment as carers
  • Ensuring you are aware that you have certain rights as a carer, including the right to a carer’s assessment
  • Allowing you to make choices about your caring role
  • Actively seeking patients’ permission to share information with carers
  • Involving you in patients’ discharge planning  and offering relevant support
  • Monitoring your experience and satisfaction through surveys and carer organisation feedback
  • Identifying and supporting patients with a caring responsibility
  • Keeping you informed of patient condition
  • Ensuring information is shared with you to facilitate a safe admission and discharge
  • Sign post you to external support agencies such as Local Carers Centres
  • Carers who are patients themselves may have a special need for both a longer convalescence and more respite care for the person they look after. They may need additional support on discharge, as well as to be directed to sources of support.

Carer Support Service – Bedfordshire

Carers in Bedfordshire's support workers are here to help you when there is a hospital admission – whether that is the person you care for or yourself. Just let them know either by completing their form or phoning up. One of their support workers will then phone you to offer emotional and practical support. You may need information, advice, practical and emotional support at a time when things can feel quite overwhelming. They know that supporting someone, both in hospital and out, can be distressing and a real strain for you in your caring role. A hospital admission can also lead to an increase in the amount of care needed, either in the short or long term. Carers in Bedfordshire offer support such as:
  • Offering you additional support during this period. We know this can be a scary time.
  • Talking to hospital staff to ensure you get the information you need whilst the person you care for is in hospital.
  • Providing information about discharge processes and procedures and continuing care.

Carer Support Service – Hammersmith, South Kensington and Westminster

Do you look after someone? A carer is someone who provides help and support to a partner, relative, friend or neighbour who could not manage without this help. The support that carers provide is unpaid. Carers Network's vision is that every unpaid carer is recognised and able to lead a healthy, fulfilling life. They work in the City of Westminster, the London Borough of Hammersmith and Fulham and the Royal Borough of Kensington and Chelsea.

Carer Support Service – Sunderland

Sunderland Carers Centre provide support for people who look after others. That doesn’t mean professional carers. They offer support to those who care for their husband, wife, mam, dad, son, daughter, sibling, friend or other relative. Providing information, advice and guidance to carers in and around Sunderland – and it’s all confidential, non-judgemental and impartial. The Carers Centre is a “centrepoint” for carers in the city, assisting directly when and where they can and linking people with other organisations when more appropriate, to ensure every user gets the support they require.

Carer Support Service – Wandsworth

If the person you care for is admitted to hospital, it’s possible that this can effect the needs of both yourself and that person. There is a process that should be followed within hospitals to ensure a safe hospital discharge: Patients should be involved in every step of their discharge and discussions about what needs to be put in place should start as soon as possible. As a Carer, you should also be involved with this, with the permission of the person you care for. An assessment should be carried out to determine if care needs to be arranged for when a patient returns home and what that care will look like. It may be that extra personal care is required or equipment is needed to aid recovery. It is important that, as a Carer, you are able to talk about what you can and can’t, reasonably, do. Perhaps the mobility of the person you care for has become restricted due to their hospital stay and you are unable to assist them with moving; this would need to be explained in order to make sure the correct help is put in place.

Carers Emergency Card – Bedfordshire

You may be worried about what will happen to the person you care for if you are involved in an accident or crisis that prevents you continuing in your caring role. The Central Bedfordshire Carer’s Emergency Card enables you to record what you would like to happen in case of an emergency. The small card can easily be stored in your purse or wallet. If an emergency arises, the card will alert people that you are a carer and will know who to contact to make sure the cared for person is safe.

Carers Emergency Card – Bristol and South Gloucestershire

What would happen to the person you care for in an emergency or if you had an accident? Carers carry a card that shows their name, a unique identification number, and an emergency phone number. If a carer has an accident, has an emergency, or is taken seriously ill, this Carers Emergency Card can be used to alert a 24-hour emergency call centre to inform them that the person they care for needs help. Steps are then taken to ensure the safety of the person they care for. This card also opens up a variety of discounts for the card holder and can be used for:
  • Days out
  • Relaxation and therapies
  • Retail and eating
  • and more
Cards are issued by Bristol City Council or via the Carers Support Centre.

Carers Emergency Card – Leeds

This year, carers across the country are continuing to face new challenges as a result of the COVID-19 pandemic. Many people are taking on more caring responsibilities for their relatives and friends who are disabled, ill or older and who need support. They need to be recognised for the difficulties they are experiencing, respected for all they are doing, and provided with information, support and understanding. So during Carers Week, Carers Leeds are coming together to help Make Caring Visible and Valued. There are 6.5 million people in the UK who are carers. They are looking after a family member or friend who has a disability, mental or physical illness or who needs extra help as they grow older. Caring’s impact on all aspects of life from relationships and health to finances and work can be significant, and carers are facing even more difficult circumstances this year. Whilst many feel that caring is one of the most important things they do, its challenges should not be underestimated. Caring without the right information and support can be tough.  Carers Leeds feel it is vitally important that we recognise the contribution carers make to their families and local communities, workplaces and society, and that they get the support they need. Carers Leeds we have listened to Carers and one of the things they have asked for is a Carers Emergency card. As part of celebrating Carers week they are promoting their new Carers Emergency Card which allows you to register with Carers Leeds and receive the card or request a card if you are already registered with us.

Carers Emergency Card – Sunderland

Carers can often worry about what would happen in an emergency, if they had to go into hospital or are called away to care for another family member in crisis. A good way to do this is to draft your own Emergency Plan. A Carer's Emergency Plan(CEP) is a document containing vital information about what the carer does for the person they look after. The plan should ensure that vital help and support for the cared for person continues to be provided. If carers face an emergency they need to know that replacement care will get sorted out speedily and efficiently. For many, this may simply involve contacting a family member, friend or neighbour who is willing to cover in an emergency If the person you care for has a Care and Support Plan, or if you have your own Carers Support Plan these should include a contingency. Speak to your Social Worker, Assessment and Review officer or the Carers Centre for more information. As well as having your own Carer's Emergency Plan you can also request a Carer's Emergency Card. This is a credit card sized card that you can carry in your purse or wallet. It will identify you as a carer and holds a number to be contacted on your behalf in case of emergency. Whilst many feel that caring is one of the most important things they do, its challenges should not be underestimated. Caring without the right information and support can be tough.  Carers Leeds feel it is vitally important that we recognise the contribution carers make to their families and local communities, workplaces and society, and that they get the support they need. Carers Leeds we have listened to Carers and one of the things they have asked for is a Carers Emergency card. As part of celebrating Carers week they are promoting their new Carers Emergency Card which allows you to register with Carers Leeds and receive the card or request a card if you are already registered with us.

Carers Emergency Card – Wandsworth

The Carer’s Emergency Card Scheme provides peace of mind that in the event of an emergency, the person you care for will receive help and support whilst you're not there. The scheme helps you develop a plan for what might happen if you had an emergency and were unable to carry out your normal caring responsibilities. The Carer’s Emergency Card is recognised by local health and emergency services, so if you aren’t able to call a friend of family member, your emergency plan will be activated.

Carers Emergency Planning – East Riding of Yorkshire

If you are aged 18 or over and are responsible for caring for someone who lives with you, it is important to consider what would happen if you are caught up in an emergency and unable to carry out your care duties. You can do this by creating an emergency cover plan so you know the person you care for would be kept safe if a situation occurs. You should also carry a carer’s emergency contact card.

Carers UK

Carers UK give expert advice, information and support to carers in order to make their life better.
Carers UK are available to make sure that no matter how complicated your query or your experience, you don't have to care alone. They have an expert telephone advice and support service for if you want to talk about caring. And if you're looking for answers, they have online information and support. Carers UK continually campaign for carers rights, alongside having online support groups and volunteering opportunities.

CarersLine – Bristol and South Gloucestershire

Need help, but don't know where to start? If you live in the Bristol and South Gloucester area you are not alone and can receive support locally. CarersLine is confidential and you can call with any questions or concerns that you have, to do with your caring role. They are available to listen to your concerns and can help with:
  • Breaks from caring and other ways of looking after yourself
  • Information about benefits and debt and where carers can go to get specialist help
  • Juggling work and care
  • Where to start in getting help at home
  • Support for carers in health settings
  • Aids and adaptations
  • Transport and travel issues
  • Guidance with form filling and where to go for further help
  • Managing other people’s affairs
  • Other free services


Change4Life provides parents with the essential support and aids they need in order to make healthier choices for their families. We know that day to day life can make us busier, less active, and more reliant on convenience and fast food than we used to be. That is why Change4Life helps families with fun suggestions to help families stay healthy, whether by providing easy recipes for busy weeknights, ideas of great sugar swaps, games to get kids moving or help in understanding food labels.

Chemist Direct

Chemist Direct is the UK's largest online pharmacy for over-the-counter medication, specialist skincare products, everyday essentials toiletries and vitamins and supplements. Chemist Direct have an in-house pharmacy team who are experienced GPhC registered pharmacists, who can support customers with choosing the right medication and treatment. Medicine is delivered straight to your door in discreet packaging or you can choose to click and collect. Deals and discounts are available all year round.

Citizens Advice Bureau

Citizens Advice provide people with free good quality, informative advice so they can have the knowledge and confidence to move forward in their situation. They believe that no one should have to face their problems alone, whoever you are and whatever your problem. No one else sees so many people with so many different kinds of problems, and that gives Citizens Advice a unique insight into the challenges people are facing today.


companiions is a befriending service that helps you to find and organise local companionship, for yourself or your loved one. All companions are vetted, rated and reviewed, with DBS checks and references available on request. In the companiions app, everything happens in a safe environment - with secure payment and real-time updates on how your loved one is doing.

Cruse Bereavement Care

Cruse Bereavement Care is the leading national charity for bereaved people in England, Wales and Northern Ireland. Cruse has specialist bereavement experts who help by providing grief support, information, advice, support and a dedicated helpline to those who have experienced a bereavement. However, or whenever the death occurred.

Discount for Carers

Discounts for Carers is a dedicated service that connects those who work in the care sector to money-saving discounts with the biggest brands. Regardless of whether you are a carer for a friend, a family member, or if you work in the care sector professionally. Discounts for Carers have a wide variety of discounts and exclusive offers available, from hundreds of brands. It is free to join and you can save money at the places you love with vouchers, discounts and cashback.


Do-it is the UK’s national volunteering database, which lists volunteering opportunities from thousands of charities and social action groups in the UK, from the largest household names through to small informal groups. These opportunities have come together because groups and organisations want to change something in their local area. You can find the right volunteering opportunity for you using Do-It.

Doro phone 1360

Enjoy an easy to use mobile phone with a wide display, a keypad that makes everyday calling and texting simple, a built-in torch, and easy functionality wherever you go.

Doro phone 2404

Enjoy an easy to use mobile phone with a keypad that makes everyday calling and texting simple, a camera for capturing special moments and easy functionality wherever you go.

Doro phone 7000H

Enjoy wireless freedom at home with an elegant cordless phone that requires no fixed landline and combines a speakerphone for hands free operation with separated keys featuring large, easy to read characters. Unlike other cordless phones, the handset is equipped with a SIM card for connecting to a cellular network, so you can also use it to send and receive both SMS and MMS messages. And with longer range than conventional cordless phones, you may also find yourself enjoying calls out in the garden.