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Loading πŸ‘ͺ Carer Support Overview

Understanding Your Role as a Family Carer
πŸ‘¨β€πŸ‘©β€πŸ‘§β€πŸ‘¦ Being a carer involves providing support to the person you care for who may be facing difficulties due to illness, disability, mental health issues, or age-related concerns. Your role can vary widely but often includes helping with daily tasks, managing medications, attending medical appointments, and offering emotional support.

Types of Unpaid Family Carers
πŸ§“πŸ‘Ά Family carers come in all forms and may include caring for children, adults, or elderly family members. Some carers look after those with specific conditions such as dementia, physical disabilities, or chronic illnesses. Understanding the specific needs of the person you are caring for can help you in your role.

The Typical Caring Role
🏠 Daily tasks can range widely but typically include:

  • Personal care such as bathing and dressing.
  • Household tasks like cooking and cleaning.
  • Managing finances and handling paperwork.
  • Providing companionship and emotional support.

Support Available to Carers
🀲 It’s important to know that as a carer, you're not alone. Support is available to help you manage both the emotional and practical aspects of caring:

  1. Respite Care: This service provides you with a break by arranging for others to take over the caring role temporarily.
  2. Carer’s Assessment: Offered by Peterborough City Council, this evaluates your needs as a carer and what support might be beneficial for you.

Local Services in Peterborough
🌍 In Peterborough, several services are specifically tailored to support carers like you:

  • Making Space: They offer a variety of support services to carers, including advice, emotional support, and practical help. You can contact them at 01480 211006 or email PeterboroughCWS@makingspace.co.uk. Visit their website at Making Space.
  • Peterborough Carer’s Support Service: They provide comprehensive support tailored to the needs of carers in the local area.

To find out more about support for carers they can visit the Peterborough Council website at: Peterborough Council Carer Support

Financial and Legal Advice
πŸ’· You may also need guidance on managing financial aspects or legal matters:

  • Benefits Advice: You might be eligible for Carer's Allowance or other benefits which can provide financial support.
  • Legal Advice: Handling legal matters such as Power of Attorney or care decisions can often require professional advice.

Support Groups and Communities
🀝 Participating in support groups can provide emotional relief and practical tips from others who are in similar situations. These groups offer a platform to share experiences and advice, reducing feelings of isolation.

Health and Wellbeing
πŸ§˜β€β™€οΈ Remember, your wellbeing is as important as the care you provide. Engaging in regular physical activity, maintaining a balanced diet, and taking time out for yourself are crucial to sustain your health and energy levels.

Conclusion
🌟 Being a carer is a significant role filled with challenges and rewards. Remember, you are not alone in this journey. Utilise the local resources available in Peterborough to support you and ensure you also take care of your wellbeing. For more information and tailored support, make sure to explore the resources provided by Peterborough City Council and Making Space.

This guide aims to help you navigate your caring responsibilities with confidence, knowing where and how you can access the support you need.

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Carers' Trust

The Carers' Trust is the largest provider of comprehensive carers support services in the UK.

Age UK

We aim to provide life-enhancing services and vital support to people in later life. We and our local partners deliver a range of services across the UK.

Our local Age UKs run a variety of different services. Not all services take place in every area, but all local Age UKs will be able to help you find what you're looking for.

Bridgit

Bridgit Care understand that being an unpaid carer is one of the most important jobs out there. But it can sometimes feel lonely and like you're unsupported. Which is why we're always here to listen and help. We believe technology should be designed with and for carers and the ones they support.

Email: contact@bridgit.care



Carers UK

Carers UK give expert advice, information and support to carers in order to make their life better.

Carers UK are available to make sure that no matter how complicated your query or your experience, you don't have to care alone.

They have an expert telephone advice and support service for if you want to talk about caring. And if you're looking for answers, they have online information and support.

Carers UK continually campaign for carers rights, alongside having online support groups and volunteering opportunities.

Veterans Gateway

Veterans’ Gateway – information, advice and support for veterans and their families Here for you 24/7, we are the first point of contact for veterans and their loved ones. We can directly refer you to our verified, expert partners including Combat Stress, SSAFA, Poppy Scotland and more.

Carers UK Animated Video Guides

Carers UK animation series covers a wide variety of topics to help you understand what support and benefits are available to help you look after someone as well as yourself.
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Veterans Gateway

Veterans’ Gateway – information, advice and support for veterans and their families Here for you 24/7, we are the first point of contact for veterans and their loved ones. We can directly refer you to our verified, expert partners including Combat Stress, SSAFA, Poppy Scotland and more.

Discount for Carers

Discounts for Carers is a dedicated service that connects those who work in the care sector to money-saving discounts with the biggest brands. Regardless of whether you are a carer for a friend, a family member, or if you work in the care sector professionally.

Discounts for Carers have a wide variety of discounts and exclusive offers available, from hundreds of brands. It is free to join and you can save money at the places you love with vouchers, discounts and cashback.

Action Fraud

Action Fraud is the UK's national reporting centre for fraud and cybercrime in England, Wales and Northern Ireland.

Action Fraud is run by the City of London Police working alongside the National Fraud Intelligence Bureau (NFIB). They provide a central point of contact for information about fraud and financially motivated internet crime. They want to help people who have been scammed, ripped off or conned everyday.

 

Turn2us

Turn2us is a national charity that provides practical help to people who are struggling financially. They provide information, support and tools to help people who are in need.

Turn2us has a benefits calculator to show you what benefits you may be entitled to and a grants search which identifies any additional grants you may be eligible for.

Money Helper

Free guidance on everyday money matters, family and care, budgeting, pensions and lots more.

Unbiased Financial Advisors

Unbiased is a financial advisers company that can find local financial advisers to help you with your financial needs.

They have connections with over 27,000 qualified financial advisers, mortgage brokers and accountants meaning they can put you in touch with someone local or close to you within the UK.

Citizens Advice Bureau

Citizens Advice provide people with free good quality, informative advice so they can have the knowledge and confidence to move forward in their situation. They believe that no one should have to face their problems alone, whoever you are and whatever your problem.

No one else sees so many people with so many different kinds of problems, and that gives Citizens Advice a unique insight into the challenges people are facing today.

Step Change

If you need free advice on problem debt, you can call StepChange. Their team of debt experts can help you find the solutions you need.

Beacon

Beacon provide free expert advice and affordable representation for families who are struggling to navigate the maze of NHS Continuing Healthcare.

Carers UK Animated Video Guides

Carers UK animation series covers a wide variety of topics to help you understand what support and benefits are available to help you look after someone as well as yourself.
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πŸ“˜ Understanding Carer's Allowance and Eligibility in Peterborough

🌟 What is Carer's Allowance?
Carer's Allowance is a payment designed to help individuals who spend a significant portion of their week providing care to someone with substantial care needs due to illness or disability. In the UK, including Peterborough, this payment aims to offer financial support to carers who might otherwise face financial challenges due to their caring responsibilities.

🌟 Eligibility Criteria:
To be eligible for Carer's Allowance, you must satisfy the following conditions:

  • Care Hours: You must care for someone for at least 35 hours a week.
  • Income Limit: Your weekly earnings must be Β£151 or less after deductions, such as taxes and National Insurance contributions.
  • Care Recipient's Benefits: The person you care for must be receiving a qualifying disability benefit. This can include benefits like Personal Independence Payment (PIP) or Disability Living Allowance (DLA).
  • Additional Requirements: You must be aged 16 or over, not in full-time education, and meet specific UK residence and immigration conditions.

🌟 How to Apply:
You can apply for Carer's Allowance online, which is generally the quickest method. To apply, visit the GOV.UK Carer's Allowance application page. Alternatively, you can apply by post using form DS700, or DS700(SP) if you are receiving the State Pension.

🌟 Local Support in Peterborough:
Peterborough City Council can offer guidance and additional local resources for carers. It's beneficial to get in touch with them for tailored advice and support. You can contact them directly at Peterborough City Council.

🌟 Further Assistance:
For comprehensive support and advice, Caring Together Charity is an excellent resource for carers in Peterborough. They provide detailed information on benefits, including Carer's Allowance, and can help you navigate through your application process or any other queries you might have. You can reach them at Caring Together, call 0345 241 0954, or email hello@caringtogether.org.

🌟 Income Threshold Reminder:
It’s important to remember that there is an income threshold for Carer's Allowance, which is set at Β£151 per week (after deductions). Earning above this amount could affect your eligibility for the payment.

🌟 Additional Resources:
Should you need further assistance or have specific questions, resources like the downloadable factsheet and video guide on the GOV.UK website can be very helpful. Also, consider reaching out to Carers UK, which offers a helpline and detailed resources for carers.

By understanding these key points about Carer's Allowance and utilising local resources in Peterborough, you can better navigate the process and determine your eligibility for this vital support.

Exploring Financial Support Beyond Carer's Allowance in Peterborough

🌍 Understanding Carer's Allowance Eligibility

Before diving into alternative supports, it's crucial to re-evaluate the eligibility criteria for Carer's Allowance. Remember, you need to care for someone at least 35 hours a week, earn Β£151 or less per week after certain deductions, and the person you care for must receive a qualifying disability benefit. If you're close to these thresholds but not entirely sure, it might be worth applying as circumstances can be reviewed in detail during the application process. More information on eligibility and how to apply can be found here.

🌈 Local Support Services in Peterborough

If Carer's Allowance isn't an option for you, Peterborough City Council offers various supports that might help. They can provide you with advice on local benefits and services that you might not be aware of. It’s a good idea to get in touch with them for tailored advice:

πŸ“ž Carers Trust Peterborough

Additionally, the Carers Trust Peterborough provides dedicated support and might offer financial advice or emergency grants for carers in distress:

🌟 Additional Financial Supports

Even if you're not eligible for Carer's Allowance, you might qualify for other payments or reductions, such as:

  • Council Tax Reduction: You might be able to get a discount on your council tax if you're on a low income or claim certain benefits.
  • Universal Credit: Depending on your circumstances, including income and savings, you might be eligible for Universal Credit which can include additional amounts for carers.
  • Discretionary Assistance: Peterborough City Council might offer discretionary assistance for carers facing financial hardship.

πŸ“„ Financial and Legal Advice

For detailed financial planning and legal advice, consider contacting local services like:

  • Citizens Advice Peterborough: They offer free advice that can help you understand the full range of benefits and entitlements you might be eligible for.

πŸ’‘ Income Threshold and More Information

Remember, there's an income threshold of Β£151 per week for Carer's Allowance after deductions. For more detailed advice on carer payments and benefits, you can visit the Caring Together site.

πŸ“˜ Looking Beyond

If you have checked all these avenues and still find yourself needing support, it may be beneficial to connect with local community groups or charities in Peterborough. They often have resources or can direct you to others who may help specifically in our community.

By exploring these various channels, you should be able to find the support you need to manage your financial situation while you continue to provide invaluable care. Remember, you're not alone, and there are services out there designed to support carers like you.

Understanding Carer's Allowance and Care Hours

πŸ•’ Calculating Your Care Hours
To be eligible for Carer's Allowance, you must provide care for at least 35 hours a week. This includes any time spent on:

  • Preparing meals
  • Managing medication
  • Assisting with personal care
  • Attending medical appointments
  • Managing household tasks due to the needs of the person you care for

It's important to note that the hours can be at any time of the day or night and do not need to be consecutive.

πŸ“ Keeping a Care Diary
To ensure you meet the 35-hour requirement, it might be helpful to keep a diary of the care you provide. Record the activities and the time spent on each task. This record can be useful if you need to demonstrate the care you provide, either for your application or in case of any queries about your eligibility.

🌍 Local Support in Peterborough
In Peterborough, you can get additional support and advice on tracking and proving your care hours through local organisations. Peterborough City Council can provide guidance on local services that can help you manage your caring responsibilities. You can contact them directly for more personalised advice:

  • Peterborough City Council Adult Social Care: 01733 747474 (choose option for Adult Social Care)
  • Email: adultsocialcare@peterborough.gov.uk

πŸ”— Applying for Carer's Allowance
Remember, you can apply for Carer's Allowance if you meet the criteria, including the care hours. For detailed guidance on how to apply and what information you will need, visit the official government site to start your application: How to claim Carer's Allowance

πŸ“Š Financial Thresholds
Do keep in mind the income threshold; your weekly earnings must be Β£151 or less after deductions. This ensures you meet the financial criteria for receiving Carer's Allowance.

For more detailed advice on Carer's Allowance and other benefits that may support you financially, visit Caring Together for advice on money and benefits.

πŸ’¬ Additional Help
For any further questions or if you need support with your application, you can reach out to Caring Together Charity. They offer tailored advice and can assist with any concerns you might have:

  • Phone: 0345 241 0954
  • Email: hello@caringtogether.org

Remember, you're not alone in this journey. Local and online resources are here to support you in your role as a carer in Peterborough.

Exploring Financial Support Beyond Carer's Allowance in Peterborough

🌍 Understanding Carer's Allowance Eligibility

Before diving into alternative supports, it's crucial to re-evaluate the eligibility criteria for Carer's Allowance. Remember, you need to care for someone at least 35 hours a week, earn Β£151 or less per week after certain deductions, and the person you care for must receive a qualifying disability benefit. If you're close to these thresholds but not entirely sure, it might be worth applying as circumstances can be reviewed in detail during the application process. More information on eligibility and how to apply can be found here.

🌈 Local Support Services in Peterborough

If Carer's Allowance isn't an option for you, Peterborough City Council offers various supports that might help. They can provide you with advice on local benefits and services that you might not be aware of. It’s a good idea to get in touch with them for tailored advice:

πŸ“ž Carers Trust Peterborough

Additionally, the Carers Trust Peterborough provides dedicated support and might offer financial advice or emergency grants for carers in distress:

🌟 Additional Financial Supports

Even if you're not eligible for Carer's Allowance, you might qualify for other payments or reductions, such as:

  • Council Tax Reduction: You might be able to get a discount on your council tax if you're on a low income or claim certain benefits.
  • Universal Credit: Depending on your circumstances, including income and savings, you might be eligible for Universal Credit which can include additional amounts for carers.
  • Discretionary Assistance: Peterborough City Council might offer discretionary assistance for carers facing financial hardship.

πŸ“„ Financial and Legal Advice

For detailed financial planning and legal advice, consider contacting local services like:

  • Citizens Advice Peterborough: They offer free advice that can help you understand the full range of benefits and entitlements you might be eligible for.

πŸ’‘ Income Threshold and More Information

Remember, there's an income threshold of Β£151 per week for Carer's Allowance after deductions. For more detailed advice on carer payments and benefits, you can visit the Caring Together site.

πŸ“˜ Looking Beyond

If you have checked all these avenues and still find yourself needing support, it may be beneficial to connect with local community groups or charities in Peterborough. They often have resources or can direct you to others who may help specifically in our community.

By exploring these various channels, you should be able to find the support you need to manage your financial situation while you continue to provide invaluable care. Remember, you're not alone, and there are services out there designed to support carers like you.

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Turn2us

Turn2us is a national charity that provides practical help to people who are struggling financially. They provide information, support and tools to help people who are in need.

Turn2us has a benefits calculator to show you what benefits you may be entitled to and a grants search which identifies any additional grants you may be eligible for.

Unbiased Financial Advisors

Unbiased is a financial advisers company that can find local financial advisers to help you with your financial needs.

They have connections with over 27,000 qualified financial advisers, mortgage brokers and accountants meaning they can put you in touch with someone local or close to you within the UK.

Carers UK Animated Video Guides

Carers UK animation series covers a wide variety of topics to help you understand what support and benefits are available to help you look after someone as well as yourself.
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Money Saving Expert

Money saving expert provide a lots of tips on a variety of money saving areas, as well as how to reduce the costs to heat your home.

Warm Spaces

Find warmth this winter. We're building an online directory of β€˜warm banks’. Spaces to find warmth, community & help.

Unbiased Financial Advisors

Unbiased is a financial advisers company that can find local financial advisers to help you with your financial needs.

They have connections with over 27,000 qualified financial advisers, mortgage brokers and accountants meaning they can put you in touch with someone local or close to you within the UK.

Trussell Trust

The Trussell Trust support a nationwide network of food banks and provide emergency food and support to people locked in poverty.

They support and encourage food banks to provide compassionate, practical support to people in crisis to tackle the root causes that lock people into poverty and build people's resilience so they are less likely to need a food bank in the future.

The Trussell Trust can locate your local food bank and will explain how to gain access to this helpful service.

Carers UK Animated Video Guides

Carers UK animation series covers a wide variety of topics to help you understand what support and benefits are available to help you look after someone as well as yourself.

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Action Fraud

Action Fraud is the UK's national reporting centre for fraud and cybercrime in England, Wales and Northern Ireland.

Action Fraud is run by the City of London Police working alongside the National Fraud Intelligence Bureau (NFIB). They provide a central point of contact for information about fraud and financially motivated internet crime. They want to help people who have been scammed, ripped off or conned everyday.

 

Discount for Carers

Discounts for Carers is a dedicated service that connects those who work in the care sector to money-saving discounts with the biggest brands. Regardless of whether you are a carer for a friend, a family member, or if you work in the care sector professionally.

Discounts for Carers have a wide variety of discounts and exclusive offers available, from hundreds of brands. It is free to join and you can save money at the places you love with vouchers, discounts and cashback.

Turn2us

Turn2us is a national charity that provides practical help to people who are struggling financially. They provide information, support and tools to help people who are in need.

Turn2us has a benefits calculator to show you what benefits you may be entitled to and a grants search which identifies any additional grants you may be eligible for.

Money Helper

Free guidance on everyday money matters, family and care, budgeting, pensions and lots more.

Unbiased Financial Advisors

Unbiased is a financial advisers company that can find local financial advisers to help you with your financial needs.

They have connections with over 27,000 qualified financial advisers, mortgage brokers and accountants meaning they can put you in touch with someone local or close to you within the UK.

Citizens Advice Bureau

Citizens Advice provide people with free good quality, informative advice so they can have the knowledge and confidence to move forward in their situation. They believe that no one should have to face their problems alone, whoever you are and whatever your problem.

No one else sees so many people with so many different kinds of problems, and that gives Citizens Advice a unique insight into the challenges people are facing today.

Step Change

If you need free advice on problem debt, you can call StepChange. Their team of debt experts can help you find the solutions you need.

Carers UK Animated Video Guides

Carers UK animation series covers a wide variety of topics to help you understand what support and benefits are available to help you look after someone as well as yourself.
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Care Circle

Once a month it's useful to reflect on how you're doing in different areas.

Just select an area of the care circle to update how you're getting on.

Ask Bridgit on WhatsApp πŸ“± is your go-to for caregiving advice, accessible anytime, anywhere. 🌍

Although it's a not a real person, Bridgit is equipped with the knowledge to support you. πŸ“š


πŸ€” Not sure what help you need? Just choose a structured conversation by choosing a topic below.
We'll ask you a few questions, and based on your responses, you'll receive tailored support, including valuable info and personalised PDF plans, directly through WhatsApp. πŸ’Ό

Available conversations

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Are you looking for help in your caring role?

In a short conversation we'll learn a bit about you and the person you're caring for and then create a simple plan with:

πŸ“ Insights into managing the specific condition of the person you're caring for.
🀝 Guidance on accessing and using these services effectively.
🌍 Links to online resources and communities for carers.

Start conversation
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Looking for Wellbeing Support?

In our quick chat, we'll discuss your current engagement in physical activities, stress management practices, and hobbies that uplift you. We'll create a plan featuring:

πŸƒβ€β™‚οΈ Suggestions for physical activities suited to your lifestyle.
πŸ§˜β€β™€οΈ Tips on mindfulness and meditation, tailored to how often you can practice.
🎨 Ideas for hobbies and activities that can boost your mood and well-being.

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Thinking About Getting Back to Work?

Let's have a quick chat to understand your current situation and your aspirations for returning to work. We'll create a concise plan that includes:

πŸ“ˆ Advice on balancing caregiving responsibilities with work.
🌐 Information on flexible working options and support for carers in the workplace.
πŸ“ Tips on updating your CV and preparing for interviews.

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Balancing Work and Care Responsibilities?

In our brief discussion, we'll explore how you can effectively manage both your professional life and caregiving duties. Your personalized plan will include:

βš–οΈ Strategies for achieving a work-care balance.
πŸ“… Tips on time management and setting priorities.
🀝 Information on workplace rights and support for carers.

Start conversation
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Navigating Financial Support & Benefits for Carers?

Join us for a brief chat to delve into the financial aspects of caregiving. We'll help you create a plan encompassing:

πŸ’° Detailed information on benefits and financial support options specifically for carers.
πŸ“ Step-by-step guidance on applying for these benefits.
πŸ› οΈ Tools and resources to help manage your finances effectively as a carer.

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Considering Taking Time Out as a Carer?

In our short conversation, we'll discuss your need for a break from caregiving. We'll then formulate a plan that includes:

πŸ–οΈ Tips on how to plan for time off and respite care options.
πŸ”„ Strategies for ensuring continuity of care during your absence.
πŸ§˜β€β™€οΈ Suggestions for relaxation and rejuvenation activities.

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Frequently asked questions

Our support tool captures data from you in order to create your personal support plan.

Through this tool we capture information such as the areas you'd like support with, medications and conditions you'd like advice with, and your location so we can find local events and services close to you.

By using our tool you are consenting for Bridgit Care (Part of Upstream Outcomes Ltd) to process your information in order to receive your personalised support plan.

Bridgit Care is an online platform designed to support unpaid carers by providing information and tools tailored to your needs, exactly when you need them.
Whether you're looking for advice, local resources, or practical guidance, our platform is here to complement - not replace - the in-person services available in your area.
Our goal is to help you navigate your caring role more easily by connecting you to the right information and support at the right time.

If you would like more information, please contact contact@bridgit.care

This tool is designed to help anyone that has somebody that relies on them. Whether that's a friend, neighbour or family member.

You may not identify as a 'carer' and that's fine. This tool is just here to help you navigate all the advice and guidance that's out there on the internet and connect you to the support you need in your local area.

You can access your report in seconds and start getting support straightaway.

We've built this tool to allow you to add content over time, track progress on how you're doing and also make sure you get targeted information to help.

This hopefully will help you spend less time searching for the support you need, and help free up your time.

Your report contains advice, support and guidance from trusted sources from around the UK. From organisations like the NHS, Age UK and Carers UK. The report is split into sections.

In the 'Support' area we provide you with local events, advice, support and services and ideas to try. You can add to this plan over time and share the areas you're struggling with (called 'Challenges') so that we can make sure the advice we provide is based on your needs.

In the 'Dashboard' you can update how you're doing in the different areas of your caring role and overall life, and track this over time. If supported in your area it also allows you to book in for a personal care coach call with our team, or have a live chat on any areas we can help.

In the 'Health' section you can add conditions or medications that you'd like to keep track off and see advice from the NHS on each area. You can use this to also track the medications and conditions of the person you're caring for.

In the 'Downloads' section we've produced some easy to read and accessible packs for you that you can download and use. Containing advice, templated and things to try. You can even print it out if you find it useful.

In the report you can sign up for regular email supports. You'll receive emails with support on the specific areas you've asked for help with as well as a monthly personalised list of upcoming events that you might like to go to.

If supported in your area you'll see options to book a chat, video or phone call with our team to talk about any areas you'd like support on. We're hear to listen and support you in any way we can.

Family carers around the UK already do so much to support the people they care for which in turn helps to keep our health and social care system running.

As a Social Enterprise Bridgit Care is committed to supporting the family carer community and receive funding for these service from government organisations and grants.

When you reach your report page you'll have the option to provide your email address. If you decide to provide it and submit your address to us, then you'll receive regular support emails from the Bridgit Care team with things like upcoming events, new caring advice or services At anytime if you decide you no longer want to receive support emails you can just click 'Unsubscribe' on any of the support mails.

You can also review our Privacy Policy for further information and please contact us if you have any questions or concerns please on our email contact@bridgit.care.

Within the Privacy Policy you will see specific information that relates to this Online Support tool, including details of the information we capture and how we use this information.

All the information you provide to us is encrypted and stored securely in either or Amazon AWS or Microsoft Azure environments.

We provide you with a share link for your report to send to others. This link is view only so that others can view the content but not make any edits.

This tool is completely safe to use and completely free.

The tool is being provided to you by either your local authority or NHS Trust, depending upon where you live.

All policies and Terms/Conditions are available at the bottom of the tools report for you to read so you can see how your data is protected.

We are sorry to hear you couldn't find the right help.

Our support tool is constantly updating, If there is something that you needed help with and you couldn't find it we would like to hear from you. That way, we can update the tool to help you and other carers.

You can either leave us some feedback (at the top of the tool) or send us an email at contact@bridgit.care

In the meantime, if supported within your region, and you need additional support please book a carer coach session with the Bridgit Care Team to talk through any areas you need help with

Yes, we are here to help. You can either:

  • Contact your local carers centre (This can be found in the Local section within the 'Carer Support' group)
  • Book a call with a Bridgit Carer Coach for some advice (if supported in your region)