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Looking for help in Torbay from Adult Social Care?
Our friendly team of advisors are here to help on 01803 219700. But we understand that questions don’t always come up during office hours.
That’s why we’ve created a team of virtual helpers who are available 24 hours a day, 7 days a week, and can support you in the language you feel most comfortable using. Whether it’s day or night, you’re never on your own.
Just select the coach below to find out more and click the 📞 to start a call when you’re ready.
Agatha — Adult Social Care Coach
Agatha can help:
- Adults who need support to live independently
- Carers who need advice, reassurance, or a break
- Family members or friends supporting someone else
- People who are unsure what help they may be entitled to
AI-powered solutions Agatha offers:
- Explaining how Adult Social Care assessments work
- Guiding you through requesting support in Torbay
- Helping you prepare for a care or carer’s assessment
- Signposting to local services and community support
- Providing clear information about eligibility and next steps
- Helping you organise your thoughts before contacting the council
Agatha is also available on the phone just dial
📞 01803 223829
Meet Your Coach
“Just like Torbay’s most famous Agatha was known for solving mysteries, I’m here to help you make sense of Adult Social Care — clearly, calmly, and step by step.“
Gwen — Adult Social Care Team Support
Gwen can help:
- Adult Social Care practitioners needing process clarification
- Team members navigating assessments, safeguarding or discharge pathways
- Staff requiring guidance on eligibility or Care Act duties
- Colleagues who want quick confirmation of correct next steps
AI-powered solutions Gwen offers:
- Clarifying Torbay ASC pathways and internal processes
- Explaining Care Act eligibility and statutory responsibilities
- Supporting defensible decision-making and case recording
- Signposting to commissioned services and internal escalation routes
- Guidance on safeguarding, MCA, CHC and complex cases
- Helping you structure case notes or summarise actions clearly
Meet Your Coach
“Adult Social Care can be complex — I’m here to help you navigate Torbay’s pathways confidently, clearly, and in line with best practice.”
Bridgit — Unpaid Carer Support Coach
Bridgit can help:
- People providing unpaid care for a family member or friend
- Carers who need advice, reassurance, or someone to talk to
- Individuals balancing caring with work, education, or family life
- Those unsure what support, benefits, or rights they may have
AI-powered solutions Bridgit offers:
- Understanding your rights as an unpaid carer
- Guidance on Carer’s Assessments and what to expect
- Help identifying financial support, benefits, and grants
- Signposting to local services, charities, and community support
Bridgit is also available on the phone just dial
📞 01803 220889
Meet Your Coach
“Caring for someone can feel overwhelming at times — I’m here to make things clearer, help you feel supported, and guide you step by step”