Age UK – Norfolk

Age UK Norfolk raise their own funds and rely on local fundraising to provide vital services across the county. Their relationship with other Age UK charities allows us to share knowledge and expertise, and to actively promote the wellbeing of older people through collective national and local campaigning work. Age UK Norfolk are proud to be making Norfolk a great place to grow older!

Carers Matter Norfolk

Are you looking after a friend or family member who due to illness, disability, mental health or addiction cannot manage without your support?

If so, you are one of 100,000 unpaid carers living in Norfolk. Carers Matter Norfolk is here to support you.

Caring Together – Norfolk

Caring Together is a leading charity supporting carers of all ages across Cambridgeshire, Peterborough and Norfolk. They provide information and advice, run services in our local communities and campaign so that carers have choices.

Equipment Hire – Norfolk

All County Councils have a statutory requirement to provide Community Equipment Services for people with social care needs, to enable them to stay living at home as independently as possible. NHS Norfolk and Waveney Clinical Commissioning Group have a statutory requirement to provide similar equipment for people with health care needs. Norfolk County Council (NCC) and Suffolk County Council (SCC) work together to provide an Integrated Community Equipment Service (ICES) for Norfolk & Waveney. Nottingham Rehab Services Ltd (NRS Healthcare) is our service provider for the delivery, collection, repair and servicing of community equipment within Norfolk and Waveney.

Equipment provided

Working closely with occupational therapists and other clinicians, ICES loans equipment free of charge to enable people to stay living at home independently, reducing the need for hospital or care home admissions. The provision of equipment is often key to facilitating hospital discharges. All equipment loaned will be provided on an individual basis to people who have been assessed as needing it. Here are some examples of what their equipment can help with:
  • Getting into and out of bed
  • Getting in and out of the bath, or up from the toilet
  • Getting washed and dressed
  • Getting up out of a chair
  • Carrying things between rooms

Norfolk and Norwich University Hospitals

Carer’s Passport

Their Carer’s Passport supports carers visiting patients staying in hospital to provide care such as emotional and psychological support to maintain health and wellbeing, helping at mealtimes and providing personal care. It’s available on all adult in-patient wards at the discretion of the nurse in charge and offers concessions as a small gesture of thanks and appreciation, including discounted meals in the main restaurant and coffee shops in the West and East Outpatient areas and free parking.

Carer’s Partnership Agreement

The Carer’s Partnership Agreement Form is completed by staff when issuing the Carer’s Passport and sets out an agreement between the carer and ward about what support they can offer the patient. Patient care will always remain the responsibility of ward staff, but they recognise that some carers may wish to continue supporting the person they usually care for while they are in hospital. They aim to work in partnership with you and want to ensure that ward staff and carers are fully aware of each other’s responsibilities and expectations in meeting the patient’s needs. It’s important to establish what you wish your role to be and this information will be held as an agreement between the main carer and ward staff and reviewed regularly.

Norfolk County Council

Many people are carers without knowing it. You are an informal carer if you look after a family member, friend or neighbour who can't cope without your support because they are ill or disabled. As a carer, you have legal rights including access to financial support, practical help and employment support.

Norfolk Family Carers

Norfolk Family Carers have been advising and supporting unpaid carers in Norfolk since 1993. Using their experience over the last two decades, they are introducing new, personalised support packages to help people balance their caring responsibilities with the rest of their lives. They offer practical and emotional support for carers at all stages of their caring journey.