Norfolk Family Carers have been advising and supporting unpaid carers in Norfolk since 1993. Using their experience over the last two decades, they are introducing new, personalised support packages to help people balance their caring responsibilities with the rest of their lives. They offer practical and emotional support for carers at all stages of their caring journey.

Carer’s Passport

Their Carer’s Passport supports carers visiting patients staying in hospital to provide care such as emotional and psychological support to maintain health and wellbeing, helping at mealtimes and providing personal care. It’s available on all adult in-patient wards at the discretion of the nurse in charge and offers concessions as a small gesture of thanks and appreciation, including discounted meals in the main restaurant and coffee shops in the West and East Outpatient areas and free parking.

Carer’s Partnership Agreement

The Carer’s Partnership Agreement Form is completed by staff when issuing the Carer’s Passport and sets out an agreement between the carer and ward about what support they can offer the patient. Patient care will always remain the responsibility of ward staff, but they recognise that some carers may wish to continue supporting the person they usually care for while they are in hospital. They aim to work in partnership with you and want to ensure that ward staff and carers are fully aware of each other’s responsibilities and expectations in meeting the patient’s needs. It’s important to establish what you wish your role to be and this information will be held as an agreement between the main carer and ward staff and reviewed regularly.